ISO 9001 establishes the requirements for a quality management system for all organizations who want a certificate of their ability to offer a product that complies with current regulations and that is able to meet the needs of customers in order to increase the level of satisfaction.
The quality translates into the ability of a company to provide its customers with a service that meets their expectations, on time and in the manner required and in full compliance with the regulations.
All of the company must be involved in achieving the goal (mission). This also implies the involvement and mobilization of employees and the reduction of waste in order to optimize efforts.
In the UNI EN ISO 9004:2000 (and 9000:2005) have been defined the eight principles of quality management:
1- Customer orientation 2- Leadership 3- Employees involvement 4- Process approach 5- System approach to management 6- Continuous improvement through: update, listening relationship with the customer, every little improvement where possible, process control and innovation. 7- Decisions based on facts: sales analysis, statistical and marketing analysis, customer feedback, macro and micro economic indicators. 8- Mutually beneficial relationships with suppliers.