ISO 9001 establishes the requirements for a quality management system for all organizations who want a certificate of their ability to offer a product that complies with current regulations and that is able to meet the needs of customers in order to increase the level of satisfaction.
The quality translates into the ability of a company to provide its customers with a service that meets their expectations, on time and in the manner required and in full compliance with the regulations.
All of the company must be involved in achieving the goal (mission). This also implies the involvement and mobilization of employees and the reduction of waste in order to optimize efforts.
In the UNI EN ISO 9004:2000 (and 9000:2005) have been defined the eight principles of quality management:
1- Customer orientation 2- Leadership 3- Employees involvement 4- Process approach 5- System approach to management 6- Continuous improvement through: update, listening relationship with the customer, every little improvement where possible, process control and innovation. 7- Decisions based on facts: sales analysis, statistical and marketing analysis, customer feedback, macro and micro economic indicators. 8- Mutually beneficial relationships with suppliers.
ISO 14001 Certification
ISO 14001 is an environmental management standard (EMS) that defines the requirements of a any organization’s "environmental management system".
Compliance with the requirements contained therein enables an organization to build a management system based on a dynamic and cyclical process that, through the pursuit of constant improvement, allows to manage environmental risks by means of:
1. Enhancement of kinds of interaction with the environment, the territory and the subjects it interacts with; 2. Workflows, decision-making and horizontal learning. All staff must be aware of their responsibility towards environmental protection during the conduct of their activities within an organization; 3. Understanding the staff needs and empowering and satisfying the staff members of an organization. 4. Increasing the organization’s competitive advantage in the market, thanks to its increased reputation as organizations engaged in sustainability.
The Environmental Management System is regulated by a preventive logic characterized mainly by:
1. Definition and formulation of an environmental policy; 2. Identification and assessment of environmental effects caused by accidents, accidental facts and / or potential emergency situations; knowledge of existing environmental legislation and monitoring of the laws being issued; 3. Ability to establish priorities and define specific objectives and planned results; 4. Updated knowledge of programming, control, monitoring, audit and review activities, in order to ensure both the compliance and the importance of the environmental policy’s contents.